Marketing is complex. With seemingly endless techniques, how do you reach and resonate with your audience? First things first: You need to know what you shouldn’t do. Last year, “Domino’s Forever” was a campaign created by a Russian Domino’s franchise. If customers tattooed the Domino’s logo on their skin, they were told, they’d get 100 free pizzas yearly for 100 years.
Initially, that strategy worked big-time: Although it may sound strange to us, hundreds of customers jumped in and started getting those tattoos. Yet, even as images of their freshly inked images flowed in, Domino’s imposed restrictions on its offer. Suddenly, the tattoos had a size limit; and only 350 newly tattooed people qualified for the reward. As you might guess, people were outraged.
Bad move, because customers who feel wronged don’t soon forget….[Read More]
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